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FAQ

Do you offer FREE Local Pick Up?

  • Yes! You can select FREE LOCAL PICK UP in Manitoba ( 20 ELKHART LANE IN EAST ST. PAUL) at checkout. Please only select this option if you intend to pick up locally. 

How long does it take for my order to ship?

  • Our items usually ship quite fast. We do say 2 to 7 business days for shoes and hair accessories but often it is much faster. You will receive an email once your order has been completed. It can take up to 2 days to be packaged before mailing.
  • Clothing varies - we say 3 to 5 weeks right now and  will always be very clear on the listing about TAT. (see additional info tabs)

How long will my order take to arrive via lettermail?

  • Lettermail is sent via Canada Post. We are unable to track lettermail. Once it has been mailed, it is out of our control in regards to time frame to arrive. Most lettermail arrives within a few business days to 2 weeks but times can be longer. Please be patient as we cannot track lettermail.

I can't find an item on the website...help!

  • If you can't  see an item in the collection the item  should be in, please try to search in the search bar. Type in a key word such as "leopard" or "boots". If the item is still is not showing up, it may be sold out and no longer available. 

What forms of payment do you accept?

  • We accept Visa and Mastercard direct on our website
  • Paypal
  • Sezzle on orders over $35 - Please note if we over sell on an out of stock item due to Sezzle payment, the last Sezzle order of that item will be cancelled and refunded. LLC is not responsible for goods overselling for customers who use Sezzle.
**You need a Sezzle account to use their interest free payments. No fees to you if you pay in time! 4 payments over 6 weeks. Here's the link to sign up for
Sezzle:
https://sezzle.com/signup
Small tidbit... With Sezzle, we can oversell as it takes you to their page to checkout etc. If we oversell on an item, the last order paid VIA Sezzle with that item will have that item cancelled and refunded. To clarify the entire order will not be cancelled, only that item that oversold. We will NOT be cancelling other items in that order if this happens to you. Complaining over it will not change any of this. This is a by product of how Sezzle works when items sell out quick so please understand these terms of you use Sezzle.

    Oops! I needed shipping and I accidentally selected combine order or local pick up. What can I do?

    • If you require shipping and you did not pay for it, no worries. Here are 3 options we offer to add lettermail shipping
    1. Place another order and pay for the shipping option you would like. Your orders will ship together if they are under the same order name.
    2. Send via Paypal $6 CAD for lettermail or $16 CAD for tracked  to littleloviescloset@hotmail.com . Please email us to let us know you've done so and your order number. 
    3. Send via Email Money Transfer (EMT) $5.00 CAD for lettermail or $15 CAD for tracked to littleloviescloset@hotmail.com . Please email us to let us know you've done so and your order number. 

     We do not offer any refunds or cancel any orders if you require shipping and do not pay it. Your order will be placed in our pick up area if shipping is not paid. 

    Is it normal for my shoes to have variances in the fabric?

    • Yes! Our shoes are made with real leather and genuine leather lining. It is normal for shoes to have variances (small wrinkles, discoloration etc) as they are made from genuine leather.They could have been cut right next to each oher on the hide and still have a slightly different look or feel.

      Oops! I measured wrong and ordered the wrong size. Can I return or exchange?

      • At this time we are unable to offer returns or exchanges . As stated on our listings, all sales are final.

      How should I care for my leather shoes?

      • Leather is a delicate material and like any other shoe there will be regular wear and potential scuffing/ scratching. This is normal and should be loved and appreciated as your child explores the world around them.
      • We do recommend a leather shoe protector be used. Please follow instructions on the product and do a test patch first
      • Our smooth leather shoes can we wiped clean with a damp cloth. Wipe with a dry cloth after.
      How do I wash my clothing + blankets?
      • For best care, we recommend to wash your LLC clothing in cold water inside out with like colours and hang to dry. Iron on low. 
      • For best care, we recommend to wash your minky blankets in cold water and tumble dry with no heat or hang to dry.
      I wasn't logged in to my account - can I still get my reward points?
      • You must be logged in to your account to claim reward points. Unfortunately they cannot be added retroactively. 

       

      Can I use multiple discount codes on a single order? 

      • Sorry, only one (1) discount code will work per order. If we have a sale that is an automated discount, no further discount codes can be used on that order. 

      Please note we cannot alter an order if you forget to use a discount code. 

      *Discount codes must be applied at the time of purchase and cannot be used retroactively.

      *Discount codes cannot be combined with other offers.