Do you offer FREE Local Pick Up?
- Yes! You can select FREE LOCAL PICK UP in Manitoba ( 20 ELKHART LANE IN EAST ST. PAUL) at checkout. Please only select this option if you intend to pick up locally.
How long does it take for my order to ship?
- Our hair accessories generally ship quite fast. We do say 2 to 7 business days but often it is much faster. You will get an email once your order has been completed. It can take up to 2 days to be packaged before mailing.
- Our NEW shoes will be approx. 6 to 8 weeks once pre order closes + shipping time to you. We will be offering shoes RTS (ready to ship) this summer which will cut the time for us to package and ship down to approx 1 week.
How long will my order take to arrive via lettermail?
- Lettermail is done via Canada Post. We are unable to track lettermail. Once it has been mailed, it is out of our control in regards to time frame to arrive. Most lettermail arrives within a few business days to 2 weeks but times can be longer. Please be patient as we cannot track lettermail.
What forms of payment do you accept?
- We accept Visa and Mastercard direct on our website
- Sezzle on orders over $35 - Please note if we over sell on an out of stock item due to Sezzle payment, the last Sezzle order of that item will be cancelled and refunded.
Oops! I needed lettermail shipping and I accidentally selected combine order or local pick up. What can I do?
- If you require lettermail shipping and you did not pay for it, no worries. Here are 3 options we offer to add lettermail shipping
- Place another order and pay for the shipping option you would like. Your orders will ship together if they are under the same order name.
- Send via Paypal $4.50 CAD to firstname.lastname@example.org . Please email us to let us know you've done so and your order number.
- Send via Email Money Transfer (EMT) $4.00 CAD to email@example.com . Please email us to let us know you've done so and your order number.
We do not offer any refunds or cancel any orders if you require shipping and do not pay it. Your order will be placed in our pick up area if shipping is not paid.
- Local pick up is available in East St Paul, Mb (Winnipeg) at 20 Elkhart Lane. Pick up is open at your leisure Monday to Saturday 10 am to 8 pm. Pick up is closed on all Stat holidays and Sundays.