FAQ
Welcome to Little Lovies Closet! If you are new or just want a refresher, here are some tips to make your shopping experience with us easy and enjoyable!
What do we sell?
We sell a few different items - all handmade with the exception of our shoes
- Clothing and swimsuits for children and some items for mamas too!
- Minky blankets + scarves
- Microfiber Towels
- Scrunchies
- Fun Food Plush Pillows
- Doll clothing
- Shoes imported with our designs ( we are no longer bringing in new shoes. All inventory available is listed, in stock and ships within a few days)
How do you shop our website?
We've tried to make shopping LLC as easy as possible! Our site is set up to shop by PRINT. All clothing, swimsuits, doll clothing, towels + Blankets are available in each print we offer. You simply select the print you'd like and choose the item from there. Then you can choose any options available for that item - all from just one listing!
- How to shop prints currently available:
- Choose the listing for the PRINT you would like
- Select the CATEGORY and STYLE /ITEM you would like
- On the listing, select your size
- Select any other options available
- Add to cart and keep shopping or checkout
All items are listed at $0.01 until you select the STYLE and SIZE and build your item. Pricing will adjust once Item and sizing is selected. Please allow the website time to load. It can take a few seconds (or longer) depending on your internet connection. Please note items are not $0.01 and should the system glitch and allow checkout at the incorrect pricing, we will contact you and cancel those item(s). We apologize for any inconvenience this may cause.
How is the website set up?
Our website is set up in sections. We have a few main sections :
▪️ Everything Else Prints : These section of the website includes so many prints in subsections - florals, cats and dogs, rainbows and more! Hundreds of prints available to shop at your conveince and always new ones added weekly. Shop Here
▪️ Weekly NEW FEATURE prints : These prints will change every THURSDAY and are newly added prints to the website. The first week they will be available for a special price or perk and be featured on the home page. After the first week, they will still be available on the website in their respective categories.
▪️ C h a r a c t e r s : we have over 200 c h a r a c t e r prints available ALL THE TIME and always adding more! These are available to shop by THEME or click view all
▪️ Holidays : we have tons of holiday prints for Valentine's day, Easter, back to school, Halloween etc available ALL THE TIME. These are available to shop by the holiday or click view all
▪️ Sports : we have many sports prints of your favourite teams and sports available ALL THE TIME. These are available to shop in the SPORTS section or click VIEW ALL
Awareness Prints: This section has various awareness prints and 10% of sales from any prints ordered from our Awareness Collection will be donated to Ronald McDonald House Charities Manitoba.
Fun Food Plush Pillows : this section is full of fun novelty foods you can order in minky pillows
Fairy Tale Princess Inspired Dresses : this section has your favourite glittery dresses inspired by your favourite princesses
▪️ RTS ready to ship : this section is full of sewn up goodies ready to ship. They are already made so no options available. What you see is what is available .
▪️ Shoes & pre made scrunchies :these are all available to shop in their respected sections as well or click the links here to be taken right to them
How long will my order take to sew if I shop by print?
We say out production time is 2 to 4 weeks but always strive to be quicker. Production is completed by one person - that includes but is not limited to printing fabric, cutting, sewing and packaging. If you do need a rush, we have RUSH MY ORDER that guarantees your order ships within 7 days. We've never gone over our stated production time and we strive to maintain a reasonable timeframe without compromising quality.
You will receive an email once your order has been completed and is ready for pick up or shipped.
Tell me about your fabric that you print on site!
Our fabric is printed RIGHT ON SITE ! No overseas manufacturing - everything is printed and sewn right on site. We even source all our printing materials and blank fabric from Canadian suppliers and are so proud to call ourselves a truly Canadian handmade brand.
For all our printed fabric, we use a recycled Chitosante Polyester that is truly fantastic! It is buttery soft and cleans like a dream! Here are some key features:
- Absorbent, Breathable, durable, fast drying, soft, static free, antibacterial Properties, odor resistant, non toxic, Pilling resistant, and environmentally friendly!
- Made responsibly with recycled materials to make a difference. 7 post-consumer plastic bottles per meter were diverted from the waste stream.
- UPF50 protection blocks 97.5% of UV radiation exposure.
- 79% Recycled Polyester, 21% Spandex
- ChitoSante Treated
- Printed in Canada by us in Manitoba.
** Some items are printed on Minky or Microfibre fabric. It will be noted on the item if that fabric is used.
As we print our own fabric and in an effort to reduce waste, occasionally there may be markings or other prints slightly printed on the inside of your item. We make every effort to minimize this and ensure it does not show through or affect wear in any way. Thank you for understanding.
What forms of payment do you accept?
- We accept Visa and Mastercard direct on our website
- Paypal
- EMT (Email money transfer) - Canada only
- Sezzle on orders over $35
▪️ EMT info: once you place your order, please send via email money transfer within ONE HOUR the TOTAL To littleloviescloset@hotmail.com . Once we receive your payment, you will receive an email with a NEW order number ( the original order will be cancelled - back end logistics 😉). The NEW order will be what you use to track order status, shipping etc. If you pay via EMT, you will earn 3% back in LLC BUCKS. these accumulate through the calendar year and you will receive an LLC gift card at the end of the year for all your LLC BUCKS earned. LLC BUCKS are only earned on orders paid via EMT.
Do you offer FREE Local Pick Up?
- Yes! You can select FREE LOCAL PICK UP in Manitoba ( 20 ELKHART LANE IN EAST ST. PAUL) at checkout. Please only select this option if you intend to pick up locally.
How long will my order take to arrive via lettermail?
- Lettermail is sent via Canada Post. We are unable to track lettermail. Once it has been mailed, it is out of our control in regards to time frame to arrive. Most lettermail arrives within a few business days to 2 weeks but times can be longer. Please be patient as we cannot track lettermail. Please note Little Lovies Closet is not responsible for lost or stolen lettermail.
Oops! I needed shipping and I accidentally selected combine order or local pick up. What can I do?
- If you require shipping and you did not pay for it, no worries. Here are 3 options we offer to add shipping:
- Place another order and pay for the shipping option you would like. Your orders will ship together if they are under the same order name.
- Send via Paypal $6 CAD for lettermail or $17 CAD for tracked to littleloviescloset@hotmail.com . Please email us to let us know you've done so and your order number.
- Send via Email Money Transfer (EMT) $5.00 CAD for lettermail or $16 CAD for tracked to littleloviescloset@hotmail.com . Please email us to let us know you've done so and your order number.
We do not offer any refunds or cancel any orders if you require shipping and do not pay it. Your order will be placed in our pick up area if shipping is not paid.
Oops! I measured wrong and ordered the wrong size. Can I return or exchange?
- At this time we are unable to offer returns or exchanges . As stated on our listings, all sales are final.
- For best care, we recommend to wash your LLC clothing in cold water inside out with like colours and hang to dry. Iron on low.
- For best care, we recommend to wash your minky blankets in cold water and tumble dry with no heat or hang to dry.
How should I care for my leather shoes?
- Leather is a delicate material and like any other shoe there will be regular wear and potential scuffing/ scratching. This is normal and should be loved and appreciated as your child explores the world around them.
- We do recommend a leather shoe protector be used. Please follow instructions on the product and do a test patch first
- Our smooth leather shoes can we wiped clean with a damp cloth. Wipe with a dry cloth after.
- You must be logged in to your account to claim reward points. Unfortunately they cannot be added retroactively.
Can I use multiple discount codes on a single order?
- Sorry, only one (1) discount code will work per order. If we have a sale that is an automated discount, no further discount codes can be used on that order.
Please note we cannot alter an order if you forget to use a discount code.
*Discount codes must be applied at the time of purchase and cannot be used retroactively.
*Discount codes cannot be combined with other offers.